Knowledge Bank: Dealing with disputes in the Tribunal

Service Charges

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27 Nov 19


13:00 to 16:00


The Caledonian Club
9 Halkin Street
Belgravia, London

If you're involved in the management of leasehold properties, then it's almost inevitable that you'll find yourself in First-tier Tribunal facing challenges relating to service charges.

In this highly interactive Knowledge Bank, we'll look at:

  1. Service charges - what they are and the contractual and statutory restrictions on their recovery. 
  2. The jurisdiction of the tribunal on service charges - what can it do and how should it be done.
  3. The usual challenges faced by property managers (and how to deal with them).
  4. What the tribunal will expect from you.
  5. What you should expect from the tribunal.

The second half of the session will then be spent as interactive role play, with attendees taking the part of landlord, lessee and tribunal in two case studies, each based around a lease which delegates will be provided with in advance of the Knowledge Bank. The first case study will centre on an application made by a tenant challenging the reasonableness and playability of service charges. The second will focus on an application made by a landlord who proposes to incur costs in relation to major works.


12:45 - Registration
13:15 - Part one of session commences
14:30 - Break
14:45 - Part two of session commences
16:00 - Session ends

This knowledge bank will be hosted by Cassandra Zanelli, partner at PM Legal Services. Cassandra heads the award-winning PM Legal Services. An acknowledged leader in her field, she is recognised principally for her expertise in the First-Tier tribunal. Cassandra is a well-respected speaker, invited to address key national and regional conferences. She also has the privilege of judging the ARMA Ace awards. Passionate about sharing knowledge and driving up standards in the property management industry, Cassandra is the primary author of PM Legal Hub, a free online resource hub for property management professionals.

Ticket Prices

Standard Rate
£ 60 + VAT

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