The 5 ways Landlords can prepare for the most common rental issues as the pandemic looms

In the current COVID-19 climate, economic uncertainty is rampant, meaning issues between landlords and tenants may be unavoidable. While landlords are being urged to give their tenants leeway, tenants are still required to pay rent or at least as much as they can manage. 

Richard Wayman, CIA Landlord’s Operation Manager reveals his 5 top tips on how to effectively manage the most common rental issues that may crop up, from defaulting tenants to rent adjustments to help landlords avoid liabilities and loss of assets as the pandemic continues.    

Consider rent deferment


One way a landlord can work with tenants who can’t afford to pay their full rent is through a process called rent deferment. This means the tenant is allowed not to pay rent for a certain period but then to pay the amount that has been deferred by equal monthly instalments over a specified period, by means of additional rent. When choosing to defer or reduce rent for a tenant for a set period to avoid tenant insolvency, it is important to leave clear documentation of this, to avoid issues further down the line

Consider rent abatement

Rent abatement is an agreement between a landlord and tenant that provides a period of free rent for the tenant and often lasts a period of few months. Rent abatement differs to rent deferment as while the tenant is also not obliged to pay any rent during the period, there is no obligation for the tenant to pay the rent at a later date. This is a temporary adjustment to the lease and although a tenant paying no rent is an inconvenience, paying service charges, bills and other outgoings or whatever rent they can afford it is better than an empty house during the crisis. 

Dealing with a defaulting tenant 

If a tenant is defaulting a Landlord should continue to perform under the lease. It’s important to record in writing all interactions they have with the tenant and be able to show how they have tried to help the situation. Although Landlords’ rights are deferred, they are not taken away. Courts have equitable powers that they can use at their discretion So when a landlord is seen to be attempting to make reasonable accommodations for a tenant and the tenant refuses to make any concessions to the landlord this can mean the landlord succeeds in a future legal action.

Identify other opportunities  

Tenants that were in financial trouble prior to the COVID-19 pandemic are unlikely to improve significantly over the coming months, which makes landlords more liable to cover their debts. While it may not be the best time for finding a replacement tenant, removing a tenant that is problematic can give you time to fix any existing issues in the property and spruce up the space. There are a variety of DIY projects landlords can undertake that can increase the home’s value by thousands and make it more desirable to potential tenants. 

Communicate with tenants to resolve Issues

While a wide range of private tenants have faced furlough or job loss, and paying rent has becoming a daunting prospect, ensuring there is clear communication between landlords and tenants during these unprecedented times can avoid any hostility between both parties and improve your chances of preventing a vacant property or avoiding legal action. 

Richard Wayman, Operation Manager at CIA Landlord Insurance

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