Town & City

Business Overview With a track record of success spanning more than 15 years, Town & City Management Ltd is a property management company who really cares.   We specialise in delivering bespoke residential leasehold management services to Right to Manage and Residential Management Companies, freehold investors, housing associations and developers across the North-East, South and London.   Whether it’s just five apartments or a large block of 600 units, our promise is that we put leaseholders first no matter how big or small the client or the job. We do this by listening, communicating and delivering a service at a realistic cost that is fit for purpose with care and compassion.   Understanding your needs and working towards your objectives There is a lot to deal with when it comes to property and apartment block management. Building maintenance, communal area management, dispute handling and resolution between residents, as well as any financial or lease-related issues. Those are just a few on a very long list, so it’s easy to see why handing over to a property management company is so appealing. They have the trained and qualified staff on-hand to deal with each job or issue.   Choosing the right managing agent, however, is not as easy and we at Town & City believe commitment, compassion and communication is key. Not only do we pride ourselves on building strong relationships from the outset, but we maintain a transparent and open dialogue throughout our working partnership. When times are good, we are there, and when times are bad, we step up – and fast.   Whether you call on us to resolve common maintenance issues like communal lights not working or repainting hallways, or more severe problems like investigating breaches of lease or a gas leak, we deliver without prejudice. No job is too small, no building is neglected, no resident or leaseholder is ignored and no work unnecessarily delayed.   Our mission is to be there for leaseholders and residents whenever they need us, not whenever we are available. We do not stick to the standard 9-5 office hours and provide a flexible, reliable and responsive service, including a 24-hour emergency customer helpline that is available 365 days a year. This is in addition to appointing a dedicated and locally based property manager who will look after you, your property and your requirements.   They will ensure noticeboards get updated, and the names and numbers of key staff are put on display for easy contact, for example. They will also take care of delivering frequent and regular updates and meetings to ensure no lapses in communication and that any issues get dealt with in a timely and transparent manner.

What our clients say    “The Directors of Wilton Castle have had the benefit of Town & City Management Ltd working with them, organising and supervising contracts, providing professional advice, attending meetings and generally assisting with issues concerning the estate. I have had regular contact with their representative and I have found them to be totally reliable in advice and the assistance they have provided. Additionally, I know that this person is always available in cases of emergency which is very reassuring. I would have no hesitation in recommending them.”  Tony Burnett, Director, Wilton Castle Management Company Ltd.   A service built from the ground up
No matter the age of the building or property management history, we treat every client as if they were looking for a managing agent for the first time, conducting full reviews of the physical asset as well as existing services and charges. This involves knowing the lease inside out and looking into any breach risks and historic issues associated with the building or previous managing agents which we will provide a dispute resolution service for. We also ensure we know things like the age and manufacturer of water pumps and lift motors, for example, in order to put together a long-term maintenance plan.   As standard, our property managers take a proactive and preventative approach to caring for our clients and their homes, putting together tailored inspection schedules that allow us to spot any issues before they arise and minimise the risk of major maintenance projects.   The Town & City Management Ltd experience and service
One thing that sets us apart from other property and block management companies is our prompt crisis management ability and solution-focused attitude. We know what to do when something goes horribly wrong and attend to it immediately. This stems from our promise of putting leaseholders and residents first.   Town & City have had to deal with some extraordinary scenarios in record time, without causing any detriment to the residents affected. Like an incident in Washington, Newcastle in April 2019, where a gas explosion blew off the front of a block of flats. As this block was under Town & City’s management, the company utilised their industry contacts and great organisation skills and were able to get all 370 residents rehoused on the same day as the incident.   Making the switch is easy In many cases, we are asked to take over managerial duties from another managing agent and making the switch is simple and stress-free. From the initial enquiry, our dedicated team will communicate with you via phone or email. Only one face-to-face meeting is required before you can join us, but we’ll also be available for more meetings should you require them. Timescales for switching over vary according to the size of the property or block and how it is currently managed, but we always set and aim to meet realistic expectations.   “We appointed Town & City Management on a change of Freeholder to an offshore company. Town & City effected a smooth transfer in a difficult situation. Taking over the Company Secretary function they quickly secured the necessary Tax Exemption and Company Reporting function. They also quickly arranged the statutory requirements for electric reports, fire safety etc. We are very happy with Town & City and have an excellent relationship with them. We highly recommend them. “ David and Cary Bickford, Directors Gunter Grove RTM Company Ltd.   Key Individuals Managing Director: Peter Bigge, AIRPM Town & City Management Ltd, is headed by managing director and founder, Peter Bigge, whose 23 years of experience in the industry stems from the management of nearly 4,000 houses and apartments across the north of England and the Midlands. 
  Director: Susan Johnson, AIRPM Starting out as a PA to the MD, Susan Johnson made director in 2010 after four years with Town & City Management, with a large management portfolio in tow.
  Associate Director: Joanne Hanson Since 2011 when she joined Town & City Management, Joanne Hanson operated in several administrative roles, all of which gave her the skills and experience to manage the Darlington Head Office.
  Associate Director: Laura McGill, MIRPM Having been a property manager throughout her career, Laura McGill brings over ten years’ experience dealing with a wide variety of properties and scenarios.
  Our clients Town & City Management Ltd support a diverse portfolio of clients up and down the country, ranging from castle estates and private apartment blocks to purpose-built social housing developments, all of which have their own particular needs.