Everyone’s views must be taken into account

Anyone who has worked in service, and anyone who has tried to lead in anything, knows this.

Just think about your favourite team in whatever sport you care to choose.

How many times do you  disagree with the manager or tactics?

How many times do you hear an outcry on social media and in the press because of this or that happening?

Well, when you have an apartment block the views and perspectives can be heightened.

The leaseholders will vary from those that care passionately, to those who could not care less, to those who want the building kept in the best possible condition, to those who want the least possible spent on the building.

Of course, the managing agent’s challenge is to be the conductor to the orchestra that is all the  services operating in the building and meeting all the varying aspirations of the leaseholders.

It always feels sensible to keep in mind the perspectives of all sides to understand where they are coming from.

This is where LEASE can come to the fore, and we are developing new services that will make it easier to avoid escalation of conflict and to reduce the ability to be in long-drawn-out arguments.  

Of course, if anyone puts their head in the sand or doesn’t want to participate then all the independent reviews and mediation will make no difference.

We are committed to getting better education and services on all sides and we will strive to deliver  that.

We know we have a long journey to go on and we won’t get everything right or to everyone’s  satisfaction.

Well, we will keep reviewing, monitoring, checking and revising all the while. Our endgame is clearly in focus - we just have to find the smoothest path!