Increasing Adoption of AI Tools Promises Efficiency Gains in Property Management

“Property managers work long hours to navigate ongoing economic pressures, regulatory changes, and shifting tenant and owner expectations,” said Marcus Scholes, Managing Director, EMEA Commercial Property Management Solutions at MRI Software. “AI-powered technology offers unprecedented opportunities to address these challenges through increased automation, efficiency, and insights.”

Key findings from the EMEA Voice of the Property Manager report:

• AI adoption – Over a third (37%) of respondents recognise the value of AI in driving efficiency, but only 17% see its potential to enhance decision-making and analytics. AI tools that drive automation and insights have evolved to provide tangible business results, and the low percentage of responses underscores the need for  industry-wide dialogue on the benefits of AI for property management.
• Technology satisfaction – Property managers using up-to-date systems reported higher levels of technology satisfaction. Those who last updated their system more than six years ago were twice as likely to be “very dissatisfied” than those who had made a change within the last year. Nearly half of all respondents have changed or upgraded software systems in pursuit of greater efficiency and improved technology integration.
• Training – The top training priorities for respondents were around legislation and compliance and digital transformation; however, only 19% of property managers received compliance training in the past year, exposing a potential risk in an increasingly regulated environment.

“The Voice of the Property Manager survey paints a picture of a committed and resilient group of professionals who are ready to tackle the challenges ahead,” concluded Scholes. “While many are investing in new technology and training, there is still further opportunity for efficiency and optimisation—particularly in leveraging AI and ensuring better system integration. As the industry evolves, property managers must stay ahead of the curve to remain competitive.”

To watch the webinar recording and pre-register for the report, click here.