© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
© 2025 News On The Block. All rights reserved.
News on the Block is a trading name of Premier Property Media Ltd.
A constant theme and one that cannot be overstressed is communication. This is vital in all areas of life but when dealing with the public it takes on a whole new dimension. It is not just what is said but how it is said as well.
I returned some items to House of Fraser with the receipt but the labels had been removed. The shop assistant managed to leave me feeling as though I was in the wrong, and proceeded to tell me all the reasons why. Whereas the message could have been delivered in a positive way and given me a good experience. Simply turning round what she said and delivering it with a smile could have made me feel special.
Then I was on a flight where one of the cabin crew spent most of the journey crying her eyes out because of personal circumstances. How do I know this? Well she seemed to want to discuss her problems freely with her colleagues. Not being hard, but I couldn’t care as I want a happy face looking after the plane and me.
All too often it is easy to become embroiled in confusion and misunderstanding because of poor communication. Or unforgivably, no communication.
If every property manager thinks about situations they have been in where they have had poor service or been treated badly then this should make them aware of what is needed.
You cannot please all the people all the time (as the saying goes), but think how you would want to be treated and you may be on the way.
by Roger Southam of Chainbow