The RMC directors’ viewpoint

Over the years we’ve learnt a great deal from RMC directors about their experiences with managing agents and here’s what some of them have to say…

“An effective managing agents role is to get things done around the block – to be proactive rather than reactive; some of the agents we’ve dealt with in the past haven’t even been that!”

“Simple things like block maintenance are one of the primary factors where agents have failed in the past and it just goes downhill from there and spirals out of control.”

“Our last managing agent didn’t carry out any of their obligations according to the lease and basically left the premises to rot!”

“We’ve dealt with crooks who have taken part in a lot of back-handed activities like earning commission from insurance and all the contracting work on the block. The first company I dealt with in this block even ran off with our sinking fund!”

“They made out on the face of it that they were helping out, but they actually did nothing!”

“A managing agent should not simply do the bare minimum, they should always listen to the residents’ needs and concerns and act upon and exceed expectations every time.”

“The effective management company should listen to the residents concerns and act on them.”

“It pays to know the managing agent because when there’s a problem that you need someone to deal with it helps to have immediate contact at hand.”

“We hired a very professional managing agent and the changes were immediately evident. Things like residents’ leaflets and well kept foyers make a huge difference.”

“Obviously, the biggest factors affecting value of a block are quality and location, but the role of the management company is not far behind!”

“When you have big issues to deal with, hiring a professional agent is essential.”